Reference

Terms and Conditions for 0ff India

These terms set out the rules that apply to your 0ff account — how you open it, how you fund it via UPI, Paytm or PhonePe, and what…

Account eligibility governed by local lawUPI, Paytm & PhonePe deposit termsWithdrawal and payout conditionsAccount security obligationsDispute and contact procedures
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0ff Terms and Conditions for 0ff India
REACH OUR TEAM

How to Contact 0ff About These Terms

If any part of these terms is unclear, or if you need to raise a formal concern about your account, our support team is reachable around the clock through the channels below.

Live Chat Open the chat widget from any page on 0ff.asia and connect directly with a support agent who can clarify any clause in these terms or assist with an account concern in real time.
Email Support Send a written query or formal dispute notice to our support address. Email is the recommended channel when you need a documented record of your correspondence relating to these terms.
Help Centre Our Help Centre at 0ff.asia contains a searchable index of term-specific articles — covering withdrawal conditions, account verification steps, and how we handle UPI or Paytm transaction queries.
ACCOUNT INTEGRITY PRACTICES

How 0ff Protects and Manages Your Account

These commitments reflect the practical steps we take to enforce these terms fairly — covering data handling, account security, cookie use, data retention, and your right to request changes or corrections to…

Data Handling

We collect only the data needed to run your account and process transactions. Your UPI, Paytm or PhonePe details are used solely for payment processing and are never shared with third parties for marketing purposes.

Cookie Policy

0ff uses session and preference cookies to keep you logged in and remember your lobby settings. You can manage cookie preferences through your browser; disabling certain cookies may affect account functionality on 0ff.asia.

Account Security

You are responsible for keeping your login credentials confidential under these terms. We use encrypted connections on all account pages and flag unusual login attempts for manual review before access is granted.

Data Retention

Account records and transaction logs are retained for the period required under applicable law. When that period ends, or if you close your account, we delete or anonymise personal data in line with our privacy commitments.

Request Changes

You may request a correction to personal data we hold about you by contacting support via live chat or email. We will confirm the change in writing within five business days of verifying your identity.

Dispute Resolution

Formal disputes about account decisions or term interpretation should be submitted in writing to our email support channel. We review each case against the version of these terms in effect at the time of the event in question.

Common Questions About 0ff Terms and Conditions

Below are the questions we hear most often about how these terms apply to your account, your rights, and how we handle specific situations that arise during normal use of the platform.

These terms apply to any individual who opens a 0ff account and accesses the platform from a location where doing so is permitted under local law. It is your responsibility to confirm that use is lawful in your jurisdiction before registering.

Yes, we may revise these terms at any time. The updated version is published on this page with immediate effect. If the change is significant, we will notify you by email or via an in-account message before the new terms take effect.

If you do not accept a revised term, you should stop using the platform and contact our support team. We will assist you in closing your account and processing any eligible withdrawal to your UPI or Paytm account in line with current conditions.

Registration data is used to verify your identity, process transactions via UPI, Paytm or PhonePe, and comply with applicable legal obligations. We do not sell your personal data or share it with third parties for their own marketing use.

We retain your account records and transaction history for the duration required by applicable law. After your account is closed or the retention period ends, we delete or anonymise the data in accordance with our privacy commitments under these terms.

Contact our support team through live chat or email with your account details and the specific correction you need. After we verify your identity, we will update the record and confirm the change to you within five business days.

Submit your dispute in writing via our email support channel, including your account ID and a description of the issue. Our team reviews every formal dispute against the terms that were in force at the time of the event you are contesting.

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