Reference

Your legal terms before account access

0ff keeps its terms, privacy wording, cookie choices and account rules in one legal space, so you know what applies before you open your account.

India legal termsPrivacy and cookiesUPI record checksPaytm and PhonePe logs

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Clear legal posture for your account

0ff Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our legal notice explains the terms that apply when you create, access or close an account with 0ff. It covers eligibility, identity checks, privacy handling, cookie use, wallet records, payment references and how disputes are raised. Access and eligibility depend on local law and are available

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where local law permits, so your location may affect whether account services can be offered. We do not treat a UPI, Paytm, PhonePe or Google Pay receipt as proof of final account approval until the related wallet check is complete. If a rule changes, we place
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the updated wording on this page and apply it from the stated date. Keep a copy of any legal message you send us, because it helps us match your request with your account history.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT ROUTES

Reach us for legal account matters

Legal questions often need account context, so choose the route that matches your request. Keep your account ID, registered mobile number, payment reference and the date of the issue ready before you…

Legal email Send legal questions, privacy requests or account correction requests to our email channel with your account ID and the exact change you want assessed. Attach only documents needed for the request.

Chat handover Use chat when you need to locate the right legal page or confirm which reference number to include. If the matter needs account records, we move it to email for a written trail.

Account file request For account-specific copies, corrections or closure-related questions, write from your registered contact detail. We verify the request before sharing data, changing records or confirming any legal account status.

ACCOUNT CARE

How we handle legal account data

This section explains how we handle legal data tied to your account, wallet and device access.

Account data

We keep account identifiers, contact details, login records and wallet activity so legal requests can be checked against a real account file. Shared copies are limited to what your request reasonably needs.

Cookie choices

Cookies record session status, language choice, consent signals and device safety checks. You can adjust browser settings, but some legal or security records may still be stored where required for account integrity.

Security checks

Before we disclose data or change account details, we may ask for a registered mobile check, email confirmation or payment reference. These checks reduce the risk of another person accessing your records.

Retention periods

We retain account, wallet and contact records for as long as needed for legal duties, dispute handling and fraud checks. When retention is no longer required, records are deleted or separated from direct identity details.

Change requests

You can ask us to correct contact details, update spelling errors or assess a privacy request. We may refuse changes that would hide a transaction trail, break a legal record or affect an open dispute.

Dispute handling

If you question a wallet entry, game record or account action, we compare timestamps, device logs and payment references. We reply with the records we can share under privacy and legal rules.

Answers on your legal rights

These answers explain how legal requests work when your account, data, cookies or payment records are involved. They are written for India account holders in clear language, without replacing advice from a qualified professional. If your question depends on location, access or eligibility, we assess it under local law and the account records available to us.

Write to us from your registered email or mobile-linked account and mention the data range you want. We may run an identity check before sending any account copy or wallet record.

Yes, you can ask us to correct contact details or spelling errors. We may request proof before making the change, and we will not alter records that form part of a payment or dispute trail.

We use UPI, Paytm and PhonePe references to match wallet entries, confirm receipt status and answer account queries. These records are not shared outside the request process unless law or a valid authority requires it.

It may. Access and eligibility depend on local law and are available where local law permits. If your location affects account access, we may restrict features or ask for more details.

Cookies may store session status, consent choices, fraud checks and device signals. These records help us show what happened during account access, payment matching or a request about your stored data.

Retention depends on the record type, legal need and dispute status. Account, wallet and contact records may be kept while duties remain, then deleted or separated from direct identity details.

Requests are handled by trained account and compliance staff with access limited to the records needed. If your issue needs a written trail, we move it to email before taking action.

Your legal terms before account access

Reach us for legal account matters

How we handle legal account data

Account data

Cookie choices

Security checks

Retention periods

Change requests

Dispute handling

Answers on your legal rights

01 How do I ask for a copy of my data?

02 Can I correct my account details?

03 How are UPI, Paytm and PhonePe records used?

04 Will access differ by Indian state?

05 What cookies are used for legal reasons?

06 How long are legal records kept?

07 Who handles a legal request?

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